Privacy policy

1. Scope of Policy

This privacy policy applies to the Jolan Trade website and all activities related to the sale of furniture and accessories to U.S. customers. It explains how we collect, process, and protect users’ personal data.

2. Data Controller

The data controller is JOLAN TRADE LLC, located at 20060 NE 10th Place, N. Miami Beach, FL 33179, United States. Users can contact us at info@jolantrade.com.

3. Types of Data Collected

We may collect the following information: name, contact details, shipping address, payment information, browsing history, purchase history, and preference settings. These are used for order processing, customer service, and lawful business purposes.

4. Methods of Data Collection

Data is obtained from user registration, order placement, newsletter subscriptions, contact forms, customer service interactions, and automatically through cookies and analytics tools.

5. Purpose of Data Use

Collected data is used for order processing and delivery, customer service, personalized recommendations, marketing communications, legal compliance, transaction recordkeeping, and improving website performance and user experience.

6. Legal Basis for Data Processing

Data processing is based on the following GDPR legal grounds:

• Performance of a contract (processing orders and after-sales services)

• Legal obligation (tax and accounting requirements)

• User consent (marketing emails and cookies)

• Legitimate interests (fraud prevention and service improvement)

7. User Rights

Users have the right to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent. Processing of minors’ data requires parental or guardian consent.

8. Data Retention Period

Order-related personal data is typically retained for 5 years to meet tax and accounting requirements. Non-transactional data, such as newsletter subscriptions, can be deleted immediately upon withdrawal of consent.

9. Data Security Measures

We implement technical and organizational measures to protect data, including encryption, access controls, firewalls, and regular security audits, preventing unauthorized access, loss, or disclosure.

10. Cookie Policy (Politique de Cookies)

The website uses cookies to ensure proper operation, optimize user experience, and analyze traffic. Cookie types include:

• Essential Cookies: ensure core website functionality

• Performance and Analytics Cookies: track visits and optimize features

• Preference Cookies: record language, display settings, and other preferences

• Consent Cookies: store whether users have accepted or declined non-essential cookies

11. Cookie Management

Users can manage or delete cookies in their browser, but disabling some may affect shopping cart and checkout functions.

12. Intellectual Property Statement

All content on the website (text, images, logos, design) is owned by JOLAN TRADE LLC. Unauthorized copying, distribution, or commercial use is prohibited.

13. 2-Year Warranty

In accordance with U.S.  consumer protection laws, all sold furniture products come with a 2-year warranty from the date of receipt. The warranty covers product quality defects but does not cover damage caused by misuse or improper handling.

14. Third-Party Services and Data Sharing

We may use logistics providers, payment services, and analytics tools to process data. All third parties must comply with GDPR data protection requirements.

15. Policy Updates and Contact

This privacy policy may be updated. Updates will be published on the website or communicated via email. If you have any questions or requests, contact us at info@jolantrade.com. We will respond within 24 hours.

16. Company Information

This website is owned by JOLAN TRADE LLC

• Company Name: JOLAN TRADE LLC

• Address: 20060 NE 10th Place, N. Miami Beach, FL 33179, United States

• EIN: 87-3693511

• Phone: +1 4073744553

• Email: info@jolantrade.com

• Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (GMT-4)

Please contact us via email – we will respond within 24 hours.